CARM Release 2

Information provided by the CBSA

Before May 2024, importers and other trade chain partners need to register and adapt their systems and business practices. Getting aligned with CARM now will help you avoid interruptions and delays later.

CARM Release 2 Playbook and Release 2 User Guides are now available. These documents will help you understand the CARM Client Portal processes that will Go-Live at Release 2.

The CARM Release 2 Playbook is a holistic end-to-end document of the CARM functionalities from a Trade Chain Partner (TCP) perspective. The intent is to provide clarity and context for business processes when transacting with the CBSA through the CARM Client Portal (CCP), while detailing considerations and scenarios that can help TCPs effectively and efficiently navigate this functionality.

The CARM Release 2 User Guides are detailed step-by-step guides with information about how to start using CARM functionalities. The intent is to help TCPs learn how to use specific functionalities and provide instructions on executing processes on the CARM Client Portal. The User Guides include screenshots to help you walk through these functionalities.

Please send any feedback on the Release 2 Playbook or Release 2 User Guides to



Registration is required for these webinars. Please register using the link corresponding to your preferred language, date and time. If you cannot attend and would like the webinar recording and material, please email

Onboarding webinar:


Webinar Registration: Client Portal Onboarding
Language Date Time Registration
English Tuesday,  1:00 pm to 2:30 pm EST Register
French Tuesday,  3:00 pm to 4:30 pm EST Closed
Tuesday,  3:00 pm to 4:30 pm EST Register


Please send any questions and comments to


Register your business for CARM through the CCP webpage.

CARM Simplified