CARM Implementation

Day 10 Overview - November 1, 2024

CARM Day 10 Implementation Report and Updates (November 1, 2024)

Update Summary:

This report highlights new issues, ongoing concerns, and resolved matters regarding CARM implementation as of Day 10. Key areas include errors with certain tariff and annex codes, challenges in pre-CARM transaction adjustments, and updates on CARM Client Portal (CCP) features and technical issues.

Key Information:

          New Issues

1. • Annex Codes: Problems have been identified with Annex Codes 9996, 9966, and 9986 when used with specific HS Codes. CBSA has been notified for resolution.
   • Adjustment Transmission: Brokers with delegated access are facing issues submitting pre-CARM transaction adjustments. This has been escalated.
   • CAD Submission Authority: Only licensed customs brokers with delegated access or importers can submit CADs (Customs Accounting Document) or make corrections until the payment due date.
   • Portal Registration Support: High volumes of help desk requests are related to CARM Portal registration issues. The CBSA toolkit, available here, provides resources to assist with registration.

    

   Ongoing Issues

   • Tariff Code 9993: Transactions using this code continue to face rejections, and CBSA is prioritizing a solution.
   • SIMA Calculations: Some calculations remain incorrect, with escalated action for reports through the Help Desk.
   • Temporary Admission Bonds: Portal issues with document number fields and the absence of an EDIT button continue to delay entries.
   • Financial Inconsistencies: Importers' SOAs (Statements of Account) are incomplete and sometimes inaccurate, and there are still unresolved credits and debits from September.
   • CADs Disappearing: CADs accepted by the CCP are not showing up, and inquiries should be directed to the CBSA Help Desk.
   • Non-received Email Notifications: Importers report missing email notifications, which CBSA is investigating.
     
     

   Resolved Issues

   • GC Key Link Issues: For expired GC Key accounts, CBSA has provided guidance for re-linking and troubleshooting BAM accounts with a new key.
   • RPP Financial Security Calculation: CBSA acknowledges and is addressing errors in financial security calculations shown in the CCP.
   • CAD Rejections on HS Code 2009.12.00.10: This has been corrected, and units of measure are now accepted without issue.

Why This Matters to Importers:

Understanding these issues and ongoing technical challenges with CARM can directly affect your importing operations. Specific tariff codes, annex codes, and even CAD submissions are encountering obstacles that could lead to delays in entries, adjustments, and accurate billing. Furthermore, ongoing SOA inconsistencies and issues with Temporary Admission Bonds emphasize the importance of close monitoring. Importers should also note that while certain issues are awaiting resolution, flexibility is being extended on payment timelines to mitigate immediate impacts.

Next Steps for Importers:

1. Monitor Relevant Tariff and Annex Codes: If your imports involve codes like 9996, 9966, or 9986, check with your customs broker for updates as these codes continue to encounter system issues.
2. Utilize CBSA Tools for Portal Registration: If experiencing registration issues, refer to the CBSA CARM toolkit or contact your broker for guidance.
3. Track Your SOAs Carefully: Given existing discrepancies, review Statements of Account closely to ensure all payments, credits, and debits are accurately reflected. CBSA has assured temporary leniency on overdue payments, but consistent tracking is recommended.
4. Raise Any Missing CADs or Notifications: Report any unexplained disappearances of CADs or missing notifications directly to the CBSA Help Desk for escalation.

Staying informed on these developments will enable you to navigate CARM challenges effectively and ensure minimal disruption to your business operations.

Day 9 Report and Updates - October 31, 2024

CARM Implementation Day 9 Report and Updates - October 31, 2024

Update Summary:

This Day 9 report provides details on new and ongoing concerns with the CARM Client Portal (CCP) along with updates on previously identified issues.

New Items:

• RM Number Usage for Confirming Entries: Customs brokers should select an import RM number based on their business structure. RM numbers assigned solely for export should not be used for customs release or accounting purposes.
• Late/Incomplete October Payments Notifications: CBSA confirmed that during the 90-day grace period post-cutover, no notifications for non-payment or partial payment will be sent. After this period, CARM will begin sending pre-collection notifications, and penalties will automatically apply to overdue accounts.
• Rejections of Tariff Codes 9908 & 9963: Transactions with these tariff codes are being rejected. CBSA has escalated this issue for review.
• CAD Acknowledgment Errors: Some CADs are being acknowledged without being returned. When brokers attempt to resubmit, they face rejection due to incorrect version numbers. CBSA is investigating this issue.
• DOA Rejections Due to Import/Export Number Splits: Transactions submitted with the correct importer RM number are being rejected for Delegation of Authority (DOA) even when BAM DOA is on file. This issue has been escalated.

Updates:

• GST Code 50 Replaced: GST Code 50, previously covered by CBSA Memorandum D8-2-10, has been replaced with GST Code 66.
• Tariff Code 0017 Replacement: CADs using tariff code 0017 are now rejected; it has been replaced by code 85-2955-3 for CIRO shipments with a value for duty between CAD $40.01 - $150 (imported from the U.S. or Mexico).
• Excise Code Rejections for Engine Parts (HS #8409.91.00.90): CBSA clarified that this HS code may require an excise code if parts specifically relate to the engine rather than the vehicle interior. Further details are forthcoming, as some excise codes are still missing.
• Errors in GST/HST Calculations for Casual Shipments: Errors in GST and HST calculations for non-commercial shipments to Ontario were identified as issues in self-declared CAD submissions. This issue is now considered closed.
• Temporary Bond Use for Trade Shows: CBSA confirmed that a customs broker BN with a temporary bond can be used for both recognized and unrecognized trade shows.
• Exporter RM Numbers in Release: Per CN24-37, CBSA noted that Exporter RM numbers are still being used for release, which may cause issues. CBSA plans to reach out to brokers using Export RM numbers for release and may start rejecting these transactions.
• Bonded Warehouse Entries: Type 10 entries submitted electronically are accepted but do not trigger an RNS release to warehouses. Warehouses are requesting paper copies. CBSA has been notified and is working on a resolution.
• Multiple Cargo Control Numbers on BSF865: CBSA’s technical team continues to make progress on resolving error messages for multiple cargo control numbers on the BSF865 form.

Existing Items Not Closed:

• Rejections for Tariff Code 9993: Transactions using this code are still rejected. CBSA is working to resolve this with their technical team.
• Incorrect SIMA Calculations: Errors in SIMA calculations for some transactions are being addressed by CBSA’s Help Desk.
• SIMA Code #10 Rejections: Transactions transmitted with SIMA Code #10 are being rejected. Customs brokers should report specific cases to the Help Desk.
• Duty Drawback File Upload Issue: The file upload function for requesting duty drawbacks remains inoperative.
• Temporary Admission Bond Transaction Field Limitations: The field size for the transaction number on Temporary Admission Bonds remains insufficient, and the “Edit” button is missing. CBSA is exploring alternative solutions, including the potential use of paper BSFs.
• Tariff Code 9968 Setup Issues: Tariff code 9968 is incorrectly set up, leading to rejections. 
• Pre-CARM Entry Visibility: Pre-CARM B3 entries are accepted but are not visible in the CCP for viewing or payment. CBSA is addressing this issue.
• Non-Functional Tariff Code 9967: Tariff code 9967 continues to face functionality issues. 
• Incomplete Importer Statements of Account (SOAs): Some DNs from September 26 and September payments remain missing, affecting account completeness. CBSA has implemented a 90-day grace period for incomplete payments as per Customs Notice 24-29.
• CLVS Entries with Inconsistent Payment Dates: Some CLVS entries from September have a payment due date of November, contrary to CBSA billing guidelines. This has been escalated.
• Single-Line CAD Returns with Multiple Lines and Inflated Payables: CADs submitted with one line are being returned with multiple lines and inflated payables. 
• Disappearing CADs: Accepted CADs are disappearing from the CCP. 
• Email Notification Interruptions: Some users report that previously received email notifications are no longer being sent. CBSA is investigating.
• BSF865 Transaction Status in CCP: CBSA confirmed that BSF865 transactions will only display an “accepted” status in CCP after the Border Services Officer (BSO) stamps the document. Updates may take several days. CBSA has been asked to clarify the user guide.
• CSA CAD Transmission Errors: CSA CADs transmitted as “AB” transactions are being rejected and must instead be sent as type “TT.”
• Inconsistent GIP20 Transaction Acceptance: Some GIP20 transactions are accepted while others are rejected, even with identical data. This issue is escalated.
• Excise Code Rejections for Alcohol Shipments (E10, E11, E12): Rejections are ongoing for alcohol shipments using these excise codes. CBSA is reviewing this issue.
• GC Key Linking Issues: Linking new GC Keys to existing CCP accounts after expiration remains problematic. CBSA is looking into this.
• Incorrect RPP Financial Security Calculations: Errors in the RPP financial security calculations are under review by CBSA.
• Misaligned CAD Responses with SOA Months: CAD responses are not following the SOA months specified in CN24-29. CBSA is investigating this issue.
• Temporary Admission Permit Bond API Issues: Surety companies cannot transmit API data for Temporary Admission Permit bonds, with some ports rejecting paper bonds. CBSA confirmed that the D120 paper bond is valid and can be manually entered into CARM. Importers with pre-CARM Temporary Import Bonds not visible in CCP should expect an update as CBSA investigates.
• Type 10 Transactions Missing from Daily Notices: Type 10 transactions, often not reflecting duties or taxes, appear only in the CCP as statistical entries. CBSA is evaluating whether these transactions can also be sent via EDI to brokers.

Responses Received:

• High Volume of Help Desk Tickets on HS Code, Tariff, and GST Exemptions: CBSA recommends that inquiries regarding HS codes, tariffs, and GST exemptions be sent to Excise_Taxes_Accise@cbsa-asfc.gc.ca for direct support.

• BN9 Requirement for NRI Carrier Code Registration: CBSA has confirmed that all registrations, including for NRIs, require a BN9. They are addressing specific NRI-related challenges.

• Corrections to Financial Records: Previous financial inaccuracies in importer CARM accounts have been fixed.

• Missing Statements of Account Restored: Past monthly Statements of Account are now visible in the CCP.

• Help Desk Call Improvements: CBSA has increased Help Desk capacity and staffing to reduce call wait times.

• Unit of Measure Rejection Fixed for HS Code 2009.12.00.10: The unit of measure issue for HS code 2009.12.00.10 has been corrected, with CADs now processing successfully.

• Tariff Code 9958 for Goods in Headings 40.16 and 70.09: Goods in these headings are now confirmed eligible for tariff code 9958, with database updates in progress to enable CAD submissions.

• RPP Financial Security “Nudges”: CBSA has begun sending RPP financial security notifications, which are informational only during the 180-day transition period. The notifications ensure RPP security by Day 181. CBSA may publish guidance for brokers to share with importers if a pause on notifications isn’t possible.

  • Additional RPP Notifications: Besides the “nudges,” annual RPP review letters have been issued to all registered importers, although these are generally sent only to those with RPP bonds. This automated letter will continue as an informational notice.

• Excise Tax Code C00 for Pre-October 21 Releases: Rejections for releases prior to October 21 using excise tax code C00 persist. CBSA has provided a dedicated support email (Excise_Taxes_Accise@cbsa-asfc.gc.ca) for assistance, and updated guidance has been posted in Trade News.

Staying current with these CARM updates is essential for managing import activities smoothly. Customs brokers should use the designated CBSA contacts, monitor updates, and submit Help Desk tickets as needed to address ongoing issues.

Day 8 Report and Updates - October 30, 2024

Update Summary:

This Day 8 report provides insights into new and ongoing issues with the CBSA Assessment and Revenue Management (CARM) Client Portal (CCP), along with updates on previously raised concerns. Please note the importance of Item #4 in the Update Section.

New Items:

• Help Desk Service Improvements: Customs brokers have reported dropped calls, long wait times, or unanswered calls with CBSA’s Help Desk. CBSA has enhanced infrastructure and increased staff to improve response times. Brokers are encouraged to report any improvements to cscb@cscb.ca.
• Removal of GST Code 50: GST Code 50, related to goods covered by CBSA Memorandum D8-2-10, has reportedly been removed from the system tables. This issue is under review by CBSA.
• Tariff Code 0017 Rejections: CADs using tariff code 0017 for various HS classifications are facing rejections. CBSA has escalated this issue.
• Incorrect RPP Financial Security Calculations: Discrepancies in the Release Prior to Payment (RPP) financial security requirement calculations have been reported. CBSA has been asked for clarification.
• CAD SOA Month Inconsistencies: CAD responses appear to be misaligned with the Statement of Accounts (SOA) months specified in Customs Notice 24-29. This issue has been escalated.
• Excise Code Rejections for HS 8409.91.00.90: CADs for engine parts classified under HS #8409.91.00.90 are being rejected due to missing excise codes. CBSA is investigating.
• Errors in GST and HST Calculations for Casual Shipments: Customs brokers report errors in GST and HST calculations within the CCP for non-commercial shipments to Ontario. This issue is under review by CBSA.
• Type 10 Transactions Missing from Daily Notices: Brokers have raised concerns about the absence of Type 10 transactions from Daily Notices. These transactions may only appear in the CCP as statistical entries when no duties or taxes are owed. CBSA is considering sending these via EDI to brokers for tracking purposes.

Updates:

1. Unit of Measure Rejection for HS Code 2009.12.00.10: Rejections for invalid units of measure (LTR versus KGM) under HS code 2009.12.00.10 have been resolved, and CADs are now successfully processing.

2. Tariff Code 9958 for Goods in Headings 40.16 and 70.09: Goods under these headings eligible for tariff code 9958 had faced rejections. CBSA has acknowledged eligibility, and database updates are in progress to enable CAD submissions.

3. Temporary Admission Permit Bonds: Surety companies have been unable to transmit API data for Temporary Admission Permit bonds, and some ports would not accept paper bonds. CBSA confirmed that the D120 paper bond remains valid and can be manually processed in CARM if submitted at the POE. Once API access is restored, future bonds should be processed through CCP.

   • Pre-CARM Temporary Import Bonds: Bonds established pre-CARM are not appearing in the CCP, preventing Temporary Admission Permit allocations. CBSA is verifying whether all bonds were transferred over and will advise.

4. Use of Exporter RM Numbers for Release: As highlighted in Customs Notice CN24-37, Exporter RM numbers continue to be used for release, which may cause issues. CBSA will soon begin contacting brokers using Export RM numbers to secure releases to notify them of potential rejections.

5. RPP Financial Security Notifications (Nudges): CBSA’s “nudge” notifications for RPP financial security during the 180-day transition period are informational only. Brokers have requested a pause to avoid importer confusion. CBSA may issue a guidance publication to help brokers address client concerns if the notifications continue.

   • Additional RPP Notifications: Two types of notifications are currently being sent. The “nudge” reminders will persist until Day 181 of the RPP grace period. Additionally, annual RPP review letters, previously issued only to importers with RPP bonds, were mistakenly sent to all registered importers. This automated letter will continue as an informational notice in future years.

6. Excise Tax Code C00 for Pre-October 21 Releases: Rejections are ongoing for releases prior to October 21 using excise tax code C00, with additional rejections observed when using E00. Brokers should refer to the dedicated CBSA email (Excise_Taxes_Accise@cbsa-asfc.gc.ca) for support. Updated guidance has been posted in Trade News.

7. Bonded Warehouse Entries: Type 10 entries submitted electronically for bonded warehouses are being accepted but are not generating RNS releases. Warehouses are requesting paper copies. CBSA is working to resolve this.

8. BSF865 Multiple Cargo Control Numbers Issue: CBSA’s technical team is actively working on the issue of multiple cargo control numbers causing errors on the BSF865 form.

Existing Items Not Closed:

• Tariff Code 9993 Rejections: Transactions using tariff code 9993 continue to face rejections. CBSA’s technical team is working on this.
• SIMA Calculation Errors: Some transactions are experiencing incorrect SIMA (Special Import Measures Act) calculations. CBSA is addressing these issues through Help Desk reports.
• Rejections with SIMA Code #10: Transactions transmitted with SIMA Code #10 are being rejected. 
• Duty Drawback Request Upload Issues: The upload function for duty drawback requests remains inoperative.
• Temporary Admission Bond Transaction Field Limitations: The transaction number field is still limited in size, and the “Edit” button remains missing. CBSA is exploring options, including potential use of paper BSFs.
• Tariff Code 9968 Issues: Tariff code 9968 is incorrectly configured, causing rejections. 
• Pre-CARM (B3) Entry Visibility: Entries submitted before CARM implementation are accepted but do not appear in the CCP for viewing or payment. CBSA is investigating.
• Tariff Code 9967 Non-Functionality: Transactions involving tariff code 9967 continue to face rejections. 
• Incomplete Importer Statements of Account (SOAs): Some Daily Notices (DNs) from September 26 and September payments remain missing. CBSA has extended a 90-day leniency period for incomplete payments as detailed in Customs Notice 24-29.
• CLVS Entry Due Dates: Some Courier Low Value Shipments (CLVS) from September show a payment due date in November, contrary to CBSA guidelines. This has been escalated.
• Single-Line CADs Returned with Multiple Lines and Inflated Payables: CADs submitted with single lines are being returned with multiple lines and increased payables. 
• Disappearing CADs in CCP: Some accepted CADs are disappearing from the CCP. 
• Email Notification Disruptions: Some users report that previously received email notifications are no longer arriving. CBSA is addressing this issue.
• Temporary Bond Use for Trade Shows: CBSA has been asked if a customs broker BN with a temporary bond can be used for both recognized and unrecognized CBSA trade shows. An update will be provided once CBSA responds.
• Accepted Status of BSF865 in CCP: CBSA confirmed that BSF865 transactions are marked as “accepted” in CCP only after the Border Services Officer (BSO) stamps the document, with a delay of a few days. Clarification and user guide updates have been requested.
• CSA CAD Rejections for Incorrect Transaction Type: CSA CADs transmitted as “AB” transactions are being rejected and must be transmitted as “TT.”
• Inconsistencies with GIP20 Transactions: GIP20 transactions are inconsistently accepted or rejected with identical data. This issue has been escalated.
• Rejections for Alcohol Shipments with Excise Codes E10, E11, and E12: Rejections are ongoing for alcohol shipments using these excise codes. CBSA is investigating.
• GC Key Linking Issues: Customs brokers report difficulty linking new GC Keys to existing CCP accounts following key expiration. This issue is under CBSA review.
• Responses Received:
• Increased Help Desk Tickets on HS Code, Tariff, and GST Exemptions: Due to a high volume of classification and exemption inquiries, CBSA recommends sending questions to Excise_Taxes_Accise@cbsa-asfc.gc.ca for direct support.
• NRI Carrier Code Registration Requirements: CBSA has confirmed that all registrations require a BN9, and they are addressing specific challenges for NRIs.
• Correction of Financial Record Errors: Past financial inaccuracies in importer CARM accounts have been fixed.
• Statement of Account Availability: Missing Statements of Account for past months are now available in the CCP.

Keeping current on these CARM issues is essential for managing import activities effectively. Customs brokers should monitor CBSA updates, use the dedicated support contacts, and continue submitting Help Desk tickets as needed to address ongoing concerns.

Day 7 Report and Updates - October 29, 2024

Update Summary:

This Day 7 report covers new issues identified in the CARM (CBSA Assessment and Revenue Management) Client Portal (CCP) as well as updates on existing concerns.

New Items:

• Customs Broker BN and Temporary Bonds at Trade Shows: CBSA has been asked to confirm whether a customs broker's Business Number (BN) with a temporary bond can be used for both CBSA-recognized and unrecognized trade shows. We will update customs brokers once a response is received.
• BSF865 Transaction Status in CCP: CBSA confirmed that BSF865 transactions show an “accepted” status in the CCP only after the Border Services Officer (BSO) stamps the paper copy, with updates potentially delayed by several days. Given conflicting user guide information, CBSA has been asked to clarify and update the guides accordingly.
• CSA CAD Rejections: CBSA reported that CSA (Customs Self-Assessment) CADs transmitted as “AB” transactions are incorrectly flagged, as they must be transmitted as “TT” transactions.
• GIP20 Transaction Inconsistencies: Some GIP20 transactions are inconsistently accepted or rejected, even with identical data. This issue has been escalated.
• Alcohol Shipments with E10, E11, and E12 Codes: Alcohol shipments using excise tax codes E10, E11, and E12 are being rejected. CBSA is investigating this.
• GC Key Linking Issues: Customs brokers report that when a GC Key expires and is renewed, linking the new key to an existing CCP account is problematic. This issue is under review by CBSA.

Updates:

• RPP Financial Security Notifications (Nudges): CBSA has begun sending “nudges” related to RPP financial security, intended only for informational purposes during the 180-day RPP transition period ending April 19, 2025. Customs brokers have requested a pause on these notifications to avoid confusion among importers. CBSA may also issue a guidance publication if pausing is not feasible.
• RPP Notifications in the Portal: Two types of RPP notifications are active in the portal: informational “nudges” and standard letters sent automatically following the RPP review period from July 25 to July 24. Due to the transition phase, all importers have received letters, not just those with RPP bonds. These letters are informational and will be issued annually moving forward.
• Bonded Warehouse Entries: Type 10 entries submitted electronically are accepted, but without an RNS release to warehouses, which are requesting paper copies. CBSA is addressing this and will provide guidance.
• Excise Tax Code C00 for Pre-October 21 Releases: Customs brokers report continued rejections with excise tax codes for pre-October 21 releases. Some brokers found success using no code, but results vary by commodity. 
• Multiple Cargo Control Numbers on BSF865: CBSA’s technical team is making progress on resolving issues with multiple cargo control numbers on the BSF865 form.

Existing Items Not Closed:

• Tariff Code 9993 Rejections: Transactions using tariff code 9993 continue to face rejections. CBSA is working with their technical team to resolve this.
• SIMA Calculation Errors: SIMA (Special Import Measures Act) calculations remain incorrect for some transactions. CBSA is actively addressing reported issues through the Help Desk.
• Rejections with SIMA Code #10: Transactions transmitted with SIMA Code #10 continue to be rejected. 
• Duty Drawback Upload Function: The file upload function for duty drawback requests remains non-operational.
• Temporary Admission Bond Field Limitations: The transaction number field for Temporary Admission Bonds is still limited in size, and the “Edit” button remains missing. CBSA is considering interim solutions, such as using paper BSFs.
• Tariff Code 9968 Issues: Rejections for tariff code 9968 persist due to incorrect setup. 
• Pre-CARM (B3) Entry Visibility: B3 entries submitted before CARM are accepted but do not appear in the CCP for viewing or payment. CBSA is investigating.
• Tariff Code 9967 Non-Functionality: Transactions involving tariff code 9967 are still facing issues. 
• Incomplete Importer Statements of Account (SOAs): Some Daily Notices (DNs) from September 26 and September payments remain unprocessed, affecting account completeness. CBSA has extended a 90-day leniency period, with no penalties or interest, as detailed in Customs Notice 24-29.
• CLVS Entry Due Dates: Some CLVS (Courier Low Value Shipments) from September show a payment due date in November, contrary to CBSA billing guidelines. This has been escalated.
• Inflated CAD Payables on Single-Line CADs: Single-line CADs are occasionally returned with multiple lines and inflated payables.
• Disappearing CADs in CCP: Accepted CADs disappearing from the CCP remain an ongoing issue. 
• Missing Email Notifications: Previously received email notifications are no longer being received by some users. CBSA has been alerted to this problem.

Responses Received:

• High Volume of HS Code, Tariff, and GST Exemption Tickets: Many Help Desk tickets relate to classification and tax exemption questions, which EDI/API support cannot fully address. 
• NRI Carrier Code Registration: CBSA confirmed that all portal registrations require a BN9, though they are working to address unique challenges facing NRIs.
• Previous Financial Record Issues: Errors in past financial records in importer CARM accounts have been corrected.
• Past Monthly Statements of Account: Missing Statements of Account for previous months are now available in the CCP.
• Temporary Admission Permit Bonds: Sureties have faced API issues with Temporary Admission Permit bonds, with some ports rejecting paper bonds. CBSA has confirmed that paper bond D120 remains valid and can be used at the port of entry, then submitted for manual CARM entry. Future bonds should be submitted through the CCP once API access is restored.

Staying updated on these CARM implementation issues is essential to managing your import activities smoothly. Customs brokers should continue monitoring CBSA updates, use the dedicated contact channels for classification and tax inquiries, and submit Help Desk tickets as necessary to address persistent issues.

Day 6 Report and Updates - October 26, 2024

Update Summary:

This report highlights new items, ongoing issues, and updates to previously raised concerns with the CBSA Assessment and Revenue Management (CARM) Client Portal (CCP).

New Items:

• RPP Financial Security Notifications (Nudges): CBSA began sending financial security notifications, or “nudges,” for the Release Prior to Payment (RPP) Program today. These are informational only, with no security deposit required during the RPP transition period, which runs until April 19, 2025. CBSA is considering a request from brokers to pause these notifications temporarily to reduce importer confusion. If a pause is not feasible, CBSA may publish guidance for brokers to share with importers.
• Bonded Warehouse Entries (Type 10): Members report that Type 10 entries submitted electronically for bonded warehouses are being accepted but are not generating RNS releases. Consequently, warehouses are requesting paper copies. CBSA has escalated this issue and will provide guidance.
• Temporary Admission Permit Bonds: Surety companies have been unable to transmit API data for these bonds, and some ports are declining paper bonds. CBSA clarified that, per CBSA Memorandum D1-7-1, the D120 paper bond remains valid and can be submitted at the port of entry (POE) for manual entry in CARM. Once sureties access their API keys in the CCP, future bonds will be processed digitally.
• Increased Help Desk Tickets on HS Code, Tariff, Excise, and GST Exemptions: Due to a high volume of tickets on classification and tax matters, CBSA requests that inquiries be directed to Excise_Taxes_Accise@cbsa-asfc.gc.ca for more specialized support on rejections and submission requirements.

Updates:

• NRI Carrier Code Registration: CBSA has confirmed that all CCP registrations, including those for Non-Resident Importers (NRIs), require a BN9. CBSA is working to resolve specific challenges that NRI carriers may be facing.
• Excise Tax Code C00 for Pre-October 21 Releases: Rejections are still occurring with excise tax codes for pre-October 21 releases. Some members have succeeded using no code, but results vary by commodity. CBSA has provided a dedicated email (Excise_Taxes_Accise@cbsa-asfc.gc.ca) for assistance with persistent issues.
• Financial Records and Statements of Account: CBSA has corrected the previous inaccuracies in importer CARM account payments and restored past monthly Statements of Account in the CCP.
• BN Number Changes: BN number corrections can now be made during the correction period between CAD submission and payment due date. For details, refer to CBSA’s latest trade news bulletin.

Ongoing Issues:

• Tariff Code 9993 Rejections: Transactions involving tariff code 9993 are still being rejected. CBSA is prioritizing this with their technical team.
• SIMA Calculation Errors: Some transactions continue to show incorrect Special Import Measures Act (SIMA) calculations. Reported issues submitted via the Help Desk are under active review.
• SIMA Code 10 Rejections: Transactions using SIMA Code 10 are still being rejected. Importers are encouraged to report specific transactions to the Help Desk.
• Duty Drawback Request Upload Function: The function to upload files for duty drawback requests is not operational. CBSA is investigating.
• Multiple Cargo Control Numbers on BSF865: Errors persist when using multiple cargo control numbers on the BSF865 form. CBSA is working with their program team on this high-priority issue.
• Temporary Admission Bond Field Limitations: The transaction number field remains too short for some Temporary Admission Bonds, and the “Edit” button is still unavailable. CBSA is assessing alternatives, potentially allowing paper BSFs in the interim.
• Tariff Code 9968 Setup Issues: Tariff code 9968 is not configured correctly, causing rejections. Importers should provide transaction details, HS classifications, and descriptions to mbedard@cscb.ca to assist CBSA in addressing this.
• Pre-CARM (B3) Entries Visibility: Entries submitted before CARM are accepted but are not appearing in the CCP for viewing or payment. CBSA is aware and investigating.
• Tariff Code 9967 Non-Functional: Tariff code 9967 is reported as entirely non-functional. Importers should submit specific details to mbedard@cscb.ca.
• Incomplete Importer Statements of Account (SOAs): Certain Daily Notices (DNs) from September 26 and some September payments are missing in importer financials. CBSA is temporarily allowing leniency for incomplete payments, with no interest or penalties for 90 days as per Customs Notice 24-29.
• CLVS Entries: Certain Courier Low Value Shipments (CLVS) from September show a payment due date in November, contrary to CBSA billing guidelines. This has been flagged for CBSA review.
• Multiple Line CAD Issue: CADs submitted with single lines are sometimes returned with multiple lines and inflated payables. 
• Disappearing CADs: Some accepted CADs are disappearing from the CCP. 
• Email Notification Interruptions: Previously received email notifications from CCP are no longer being received by some users. This has been escalated to CBSA for investigation.

Day 5 Overview - Oct.25, 2024

Update Summary:

On Day 5 of the Comprehensive Accounts Receivable Management (CARM) rollout, importers are facing several issues impacting the functionality and accuracy of the CARM Client Portal (CCP) and related transactions. Below is a summary of new and ongoing issues that may affect importers’ ability to manage accounts and customs compliance.

Key Information:

New Concerns:

1. Incomplete Importer Statements of Account (SOAs): Certain Daily Notices (DNs) from September 26th and payments from that month have not been applied, creating inaccurate account information. CBSA is aware of this and will be flexible with payment deadlines, waiving interest or penalties on late payments for 90 days, per Customs Notice 24-29.
2. CLVS Entries with September Release Dates: Low-Value Shipment entries released in September are now showing November due dates, which is inconsistent with billing cycle rules.
3. Inflated CADs upon Submission: Some CADs (Customs Accounting Documents) submitted with one line item return from CBSA with multiple lines, increasing payables. Report any instances by submitting a Help Desk Ticket.
4. Disappearing CADs in CCP: Reports indicate CADs are sometimes disappearing after being accepted. If this occurs, submit a Help Desk Ticket.
5. Missing Email Notifications: Importers are not receiving some expected notifications. CBSA has escalated this issue.
6. BN Number Changes: Confirmed that importers can make changes to BN numbers during the CAD correction period.

Updates on Previously Reported Issues:

• Rejections of Pre-October 21st Shipments Using Tax Code C00: Importers are advised that rejections may occur if they use incorrect tax codes for pre-October 21 shipments. CBSA has provided specific guidance for different commodities and established a dedicated email address for issue resolution.
• SOA Availability in CCP: Past months’ SOAs are now accessible in the CCP.

Why This Matters to Importers:

These issues could impact importers’ financial management, risk of compliance penalties, and operational efficiency within the new CARM system. Importers may face unexpected balances, additional review work for entries, and delayed or incorrect account information, impacting cash flow management. Keeping a close watch on account statements, transaction statuses, and payment schedules in CCP is critical during this transitional period.

Next Steps for Importers:

1. Monitor Statements and Transactions Carefully: Review SOAs regularly to ensure all entries and payments reflect accurately. If discrepancies persist, report them to the CBSA Help Desk.
2. Use Correct Codes for Shipments: Follow the CBSA’s updated guidelines for tariff codes and excise tax requirements to avoid unnecessary rejections.
3. Report Specific Issues: If encountering inflated CAD lines, missing CADs, or disappearing notifications, immediately submit a Help Desk Ticket and notify CBSA to address these issues directly.
4. Stay Updated on CARM Notifications: Keep track of new announcements related to CARM in CCP and respond as necessary. Refer to Customs Notice 24-29 for additional flexibility options available during this phase.

Understanding these CARM updates is essential to ensure that your import activities proceed smoothly during this transition. Stay vigilant, act promptly on discrepancies, and maintain direct communication with CBSA as you navigate CARM’s evolving system to safeguard your business processes and financial stability.

Day 4 Overview - October 24, 2024

Update Summary:

This Day 4 report provides an overview of new issues observed in the CARM (CBSA Assessment and Revenue Management) Client Portal (CCP) as well as updates on ongoing concerns from prior days.

New Items:

• Tariff Code 9993 Rejections: Transactions using tariff code 9993 are currently being rejected. CBSA is prioritizing this issue.
• Incorrect SIMA Calculations: Some transactions are showing incorrect SIMA (Special Import Measures Act) calculations, and CBSA has been notified.
• Rejections with SIMA Code 10: Transactions transmitted with SIMA Code 10 are facing rejections. This issue is under CBSA review.
• NRI Carrier Code Registration: CBSA has been asked to confirm whether Non-Resident Importers (NRIs) require a Business Number (BN9) before applying for Carrier Code Registration.
• Duty Drawback Request Issues: The upload function for requesting duty drawbacks is reportedly not working. This has been escalated.

Ongoing Issues:

• Multiple Cargo Control Numbers on BSF865: Error messages continue when using multiple cargo control numbers on the BSF865. CBSA is actively working to resolve this and has been informed of its urgency.
• Temporary Admission Bond Issues: The CCP transaction number field for Temporary Admission Bonds is still too limited, and the “Edit” button is missing. CBSA is exploring solutions, including the potential for paper BSFs if required.
• Incorrect Financial Payment Records: Payments displayed on importers’ CARM accounts are still showing inaccuracies. CBSA aims to correct this by the end of the day on October 24th. Importers are encouraged to verify and report if resolved.
• Excise Tax Code C00 for Pre-October 21 Releases: Transactions using excise tax code C00 for shipments released prior to October 21 are facing rejections. Affected importers should review CBSA’s latest trade news bulletins, as this remains under investigation.
• Tariff Codes 9968 and 9967: Tariff code 9968 is incorrectly set up in the CCP, causing rejection issues, and tariff code 9967 is reported as non-functional. Importers experiencing issues should submit details, including transaction numbers, HS classification, and descriptions, to mbedard@cscb.ca.
• Pre-CARM (B3) Entries: Transactions entered before CARM are accepted but are not appearing in the CCP for viewing or payment. CBSA is aware and investigating.

Issues Reported with Response:

• Login Issues via GC Key and Sign-In Partners: Some users are experiencing login difficulties, which CBSA is investigating.
• Annex Code Rejections: Additional annex codes are being rejected. CBSA has been provided a list and is evaluating. 
• EDI Daily Notices Not Received: Some customs brokers report missing EDI daily notices despite CAD acceptances. CBSA advises affected brokers to submit Help Desk tickets and include missing daily notices from September 26 onward.
• C-Type Transactions: The CCP now auto-generates transaction numbers for C-Type transactions. 
• GC Key Password Lockouts: Forgotten GC Key passwords are resulting in lockouts. Users should utilize the password recovery option to prevent repeated lockout attempts.
• Exporter RM Numbers in Releases: For guidance, see CN24-37 on the use of exporter RM numbers in releases.
• V-Type Transactions: Brokers can assign their own transaction numbers for V-type transactions as confirmed.
• Surety API Key Delays: Surety companies initially experienced delays in obtaining API keys on Day 1. CBSA requires that surety providers enroll and be approved in the CCP to access API keys moving forward.
• Immediate CAD Rejects Without Acceptance Notifications: Immediate CAD rejections upon submission without acceptance confirmations remain a known issue. CBSA is addressing this with brokers who submit Help Desk tickets.
• CAD Rejections for Delegation of Authority (DOA): Some CAD rejections are incorrectly issued due to DOA concerns. 
• Duties Relief & Drawback Document: The duties relief document is currently being translated, with publication anticipated soon.
• New Validation Field for Ownership: CCP account setup now requires validation of ownership, a new requirement linked to CRA integration as of October 21. CBSA will update onboarding materials accordingly.
• Historical Data for NPA’s and K23A’s: Historical data loading, including for NPA’s and K23A’s, is expected to complete by November 8.
• BN Activation Interim Process: Customs Brokers may continue using the interim BN Reactivation process for previously closed accounts. All new RM requests must be processed in the CCP.
• CCP Registration Errors and CARM Helpline Connectivity: Importers experiencing registration issues report dropped calls from the CARM Helpline. CBSA is reviewing this matter.
• Exporter BN Numbers in CERS: Exporter BN numbers issued in the CCP are not being recognized in the CERS system. CBSA is addressing this discrepancy.
• Statement of Accounts for Past Months: Older Statements of Accounts remain missing in CCP. Resolution timing is under review.

Staying current on these CARM issues is crucial for managing your import operations smoothly. Please ensure timely follow-ups with CBSA and submit help tickets as needed to minimize disruption.

Day 3 Overview - October 23, 2024

Update Summary:

This report covers ongoing issues identified in the CBSA Assessment and Revenue Management (CARM) Client Portal (CCP) implementation as of Day 3, as well as updates on issues from Days 1 and 2. Below are key updates on the progress and challenges importers may be facing.

Key Information:

• Statement of Accounts: Past months’ statements are missing in the CCP. CBSA is working on a resolution and will update with timelines.
• Multiple Cargo Control Numbers on BSF865: Errors are being reported when using multiple cargo control numbers. CBSA is investigating with their program team.
• C-Type Transactions: The issue with CCP not generating transaction numbers is resolved, but customs brokers must assign their own numbers manually. If difficulties persist, please inform CBSA.
• GC Key Lockouts: Due to forgotten passwords, repeated login attempts are causing lockouts. To prevent this, users should utilize the recovery option.
• Exporter RM Numbers in Releases: There’s confusion with using exporter RM numbers for release; see CN24-37 for clarification.
• V-Type Transactions: Users can now assign their own transaction numbers for V-type transactions.
• Duties Relief & Drawback Documentation: Translation is underway, with a release expected shortly.
• New Ownership Validation Field: Importers must validate ownership in the CCP before setting up accounts, a new requirement following integration with Canada Revenue Agency systems (effective October 21st).
• CAD Rejects on Immediate Submissions: CADs are rejected on submission, but acceptances are delayed. This is a known issue; brokers are advised to submit a Help Desk ticket to address connectivity issues.
• DOA CAD Rejections: CBSA is aware of rejections for CADs related to Delegation of Authority (DOA). 
• Temporary Admission Bond Issues: The transaction number field is reportedly too short, and the “Edit” function is missing. CBSA is assessing the need for an alternative solution, such as paper BSFs.
• Incorrect Payment Displays: Importer financial records in CCP may reflect incorrect payment information. This is a CBSA priority; importers should confirm any resolved cases with CBSA directly.
• Releases Rejected for Pre-October 21 Shipments Using C00 Tax Code: Check recent CBSA trade news bulletins for guidance on this issue.
• Tariff Code 9968 Not Functioning Properly: Rejections citing invalid tariff classifications have been reported despite valid entries. CBSA is investigating.
• Pre-CARM Entries (B3): Entries submitted before CARM are not visible in the CCP for viewing or payment. CBSA is addressing this.
• API Keys for Surety Companies: Surety providers faced issues accessing API keys on Day 1. After CBSA approval, API access should proceed faster for future providers.
• Tariff Code 9967 Not Operational: CBSA is examining this issue.
• NPA’s and K23A’s Availability: Non-Payment Authorizations and K23A notices may be missing, potentially due to incomplete historical data loading (expected completion by November 8th).
• Login Issues via GC Key and Sign-In Partners: Reported login issues are under investigation by CBSA.
• Annex Code Rejections: Some annex codes are being rejected; updates are ongoing.
• BN Activation: The interim process remains for BN Reactivation for closed accounts. Other RM requests, like new RMs or updates, must be done in CCP.
• Registration Errors for Importers: CCP registration errors and connectivity issues with the CARM Helpline are noted; CBSA is addressing the disconnection issue.
• EDI Daily Notices Delay: EDI notices are not being received, though CAD acceptances are confirmed. This has been escalated.
• Exporter BN Numbers in CERS: Exporter BN numbers issued in CCP are unrecognized in CERS. CBSA is working on this.

Why This Matters to Importers:

These ongoing issues and resolutions affect the ease and accuracy with which importers can manage their accounts, transactions, and compliance with CBSA requirements. Ensuring proper access to transaction records, financial data, and timely support is essential for maintaining business flow and avoiding penalties or delays. Challenges such as account lockouts, incorrect transaction records, and tariff code issues can impact overall compliance and operational efficiency.

Next Steps for Importers:

1. Monitor and Communicate: Stay updated on CBSA notices and maintain contact with Help Desk for unresolved issues. Be proactive in addressing errors that could lead to compliance penalties.
2. Prepare for New Validation Requirements: Ensure ownership validation is completed in CCP to prevent setup delays.
3. Submit Tickets Promptly: For any ongoing issues, especially CAD rejections, use Help Desk tickets for timely intervention and resolution.
4. Confirm Accuracy in CCP Financials: Check your financial records in CCP for accuracy, and report any discrepancies to CBSA immediately.
5. Check Trade News for Updates on Specific Tariffs or Codes: CBSA’s trade news can provide interim guidance on issues like tariff code rejections.

Understanding these ongoing CARM updates will help your business navigate CARM implementation effectively, maintaining smooth operations and minimizing disruptions.

Day 2 Overview - Oct.22, 2024

Update Summary:

Day 2 of the Canada Border Services Agency (CBSA) CARM implementation continues with updates on unresolved issues and new insights from Day 1.

Key Information:

1. Statement of Accounts: Statements for prior months remain missing in the CARM Client Portal (CCP). Resolution is pending.
2. Multiple Cargo Control Numbers on BSF865: Users report error messages when entering multiple cargo control numbers. CBSA is investigating this issue.
3. C-Type Transactions: CBSA has fixed the issue where CCP was not auto-generating transaction numbers. However, customs brokers are currently unable to assign their own transaction numbers—CBSA plans a fix for this.
4. GC Key Password Resets: Locked-out users are advised to use the “forgot password” recovery option to prevent additional lockouts.
5. Exporter RM Numbers for Release: Confirmed as an issue; refer to CBSA Customs Notice CN24-37 for guidance.
6. V-Type Transactions: Users can successfully use their own transaction numbers for these entries.
7. Duties Relief & Drawback Document: The guidance document is pending publication after translation.
8. New Ownership Validation Requirement: Starting October 21, 2024, an additional ownership validation field is required for CCP setup, due to CRA-CCP integration. Updated CBSA onboarding documents will reflect this change soon.
9. CAD Rejects for Immediate Return, but No Acceptances: CAD reject notices return promptly, but acceptances are delayed. CBSA advises affected users to open a Help Desk ticket.
10. DOA Rejects Despite Proper Documentation: If CADs are rejected due to Declaration of Authority (DOA) issues, even with proper documentation, CBSA advises submitting a Help Desk ticket.
11. Temporary Admission Bond Issue: The transaction number field is too small and lacks an edit option. CBSA is examining this and considering alternative options like a paper BSF submission.
12. Incorrect Financials on Importer Accounts: Importers are experiencing incorrect payment data in financial reports. CBSA has prioritized this issue.
13. Shipments Rejected Due to Excise Tax Code C00: Releases prior to October 21st are encountering rejections due to tax code C00. Refer to the related trade news bulletin.
14. Tariff Code 9968 Errors: CBSA’s system incorrectly rejects this tariff classification; CBSA will resolve this issue.
15. Pre-CARM Entries Not Displaying in Portal: Entries submitted before CARM implementation may be accepted but are not visible in the portal for payment or review.
16. API Key Access for Surety Companies: Surety providers unable to obtain API keys on Day 1 should now find a streamlined process after CBSA approval.
17. Tariff Code 9967 Not Functioning: CBSA is looking into issues with tariff code 9967.

Why This Matters to Importers:

These issues affect essential components of import processes under CARM, from transaction management and financial records to compliance with tax and tariff codes. Accurate and timely updates to these systems are vital for smooth importing, as these errors could lead to processing delays, payment inaccuracies, and compliance setbacks.

Next Steps for Importers:

• Monitor for Updates: Watch for further updates from CBSA on ongoing resolutions.
• Use Recovery Options: For GC Key lockouts, rely on the recovery options to avoid repeated lockouts.
• Submit Help Desk Tickets: If encountering issues with CAD or DOA rejections, promptly file a ticket to CBSA’s Help Desk.
• Stay Informed on Documentation Requirements: Review CN24-37 and other CBSA notices for specific guidance on ongoing concerns.

Staying current with these CARM adjustments will help ensure that your business adapts smoothly to the new processes and avoids potential disruptions.

Day 1 Recap - October 21, 2024

Update Summary:

The first day of the CBSA Assessment and Revenue Management (CARM) program is nearing completion, and we’ve received mixed reports on the initial launch. Some importers experienced fewer issues than expected, while others encountered difficulties. CBSA is actively working on resolving reported problems. To assist with follow-ups, please open a Help Desk ticket for any issues you encounter.

Key Information:

• Statement of Accounts: Statements from previous months are currently missing in the CARM Client Portal (CCP). CBSA is investigating this issue.
• BSF865 Temporary Admission Permits: Importers are receiving error messages when multiple cargo control numbers are used on the BSF865. CBSA is addressing the error.
• C-Type Transactions: Transaction numbers are not generating in the CCP for C-Type entries, though shipments are still processing without holds. This issue is prioritized by CBSA for a prompt fix.
• GC Key Password Issues: GC Key lockouts due to forgotten passwords have been frequent. Use the recovery option first; otherwise, a Help Ticket is required, though response times may be delayed.
• Exporter RM Numbers for Releases: CBSA’s CN24-37 clarifies when Exporter RM numbers may be used. This notice is available for review.
• V-Type Transactions: Importers who have successfully used their own transaction numbers for voluntary (V-Type) transactions are requested to inform the CSCB.
• Duties Relief and Drawback Program: The CBSA will soon release an interim onboarding document for Duties Relief and Drawback participants.
• Ownership Validation in CCP Setup: A new validation field for ownership was added unexpectedly during onboarding. CBSA is determining if this applies only to new importers or all users going forward.
• CAD Rejections: CAD rejects are returned immediately post-submission, but CAD acceptances are not appearing. For issues, contact CBSA’s CARM Technical Support Unit directly.
• Delegation of Authority Issues: Some CADs are being rejected for missing Delegations of Authority even when they exist. This is under CBSA review.
• Temporary Admission Permit Field Sizing: The transaction number field on Temporary Admission Permits is too small, and the edit button previously available is no longer functional. CBSA is investigating.

Why This Matters to Importers:

Day 1 of CARM is revealing some of the operational issues that could affect your import processes, such as account access, transaction processing, and submission validation. Monitoring these updates ensures your import operations remain smooth and enables you to address any disruptions proactively.

Next Steps for Importers:

1. Report Issues: Open Help Desk tickets for any CARM-related problems to document your issues and facilitate follow-up.
2. Monitor Account Activity: Stay alert for missing statements or issues with transaction generation in the CCP. Report discrepancies to CBSA as needed.
3. Prepare for Ownership Validation: Complete the ownership validation step in your CCP setup, even if not prompted, and watch for updates on its ongoing requirements.
4. Address Delegation of Authority: Verify that all necessary authorizations are correctly filed in your CAD submissions to avoid rejections.

Staying informed and ready to adapt to any updates is crucial to keeping your import operations on track as CARM continues to roll out new features and fixes.